Sinopsis
Like many students, maybe you’ve worked in the restaurant industry at some time or another. It’s not an easy job. It can be hot, dirty, and exhausting. Customers can be rude and demanding. And your work experiences, whether in a restaurant or in some other workplace, are likely to have been influenced by the skills and abilities of your manager. Lisa is a good example of what today’s successful managers are like and the skills they must have in dealing with the problems and challenges of managing in the twenty-first century. This book is about the important managerial work that Lisa and the millions of other managers like her do. The reality facing today’s managers is that the world has changed. In workplaces of all types—restaurants, offices, retail stores, factories, and the like—managers must deal with changing expectations and new ways of managing employees and organizing work. In this chapter, we introduce you to managers and management by looking at why managers are important, who managers are and where they work, and what managers do. Finally, we wrap up the chapter by looking at the factors reshaping and redefining the manager’s job and discussing why it’s important to study management.
Content
- Management and Organizations
- Management History
- Understanding Management’s Context: Constraints and Challenges
- Managing in a Global Environment
- Managing Diversity
- Managing Social Responsibility and Ethics
- Managing Change and Innovation
- Managers as Decision Makers
- Foundations of Planning
- Strategic Management
- Planning Tools and Techniques
- Basic Organizational Design
- Adaptive Organizational Design
- Managing Human Resources
- Managing Your Career
- Managing Teams
- Understanding Individual Behavior
- Managers and Communication
- Motivating Employees
- Managers as Leaders
- Introduction to Controlling
- Managing Operations
- Managing Entrepreneurial Ventures
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