Sinopsis
With most organisations being IT reliant in today’s world, providing good IT technical support in the workplace is fundamental to business continuity. As a result, today’s technical staff need to have a wider range of skills than ever before that will better enable them to support both individuals and organisations as a whole, in a multitude of different ways. This 10-credit unit helps you to develop these skills by introducing you to techniques and strategies that will help you to become an effective employee in this environment and provides complementary coverage to Unit 13 – IT systems troubleshooting and repair.
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