Sinopsis
As a worker you can provide a range of information to individuals who use services, to enable them to understand the support that is available to meet their needs. You could ask the individual for their opinions about the provision available and encourage them to make choices. Exchanging information is important in order to develop your understanding of the needs of an individual, so that you can provide the support the client requires and improve the quality of service provision. If the information exchanged is inaccurate, mistakes can be made, for example, an individual could be prescribed the wrong medication if the GP did not know they were allergic to it. If information is not exchanged, individuals may not feel supported and workers will not be able to carry out their job roles as effectively as they could.
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