Download PDF THE SIX SIGMA REVOLUTION How to General Electric and Others Turned Process Into Profit by George Eckes

Sinopsis

Organizations are constantly on the alert to gain a competitive edge, using the many tools that have long been touted as a way to beat the competition. Yet, despite the focus on innovative ways of making products and providing services, there remains one constant: Organizations that produce better quality products and services than their rivals beat the competition time and again. Six Sigma Improvement is a tried-and-tested method that has been effective in helping businesses dominate their competition.

Achieving high quality has been a concern since the beginning of the twentieth century, when there was a massive shift away from an agrarian culture toward an industrial culture. As the United States evolved from a culture of craftsmanship toward one of mass production, assurance of product quality shifted from individuals personally inspecting their products to the development of a group of specialists who inspected parts and products after they were made.

This approach to quality control and its fit with customer needs worked well for many years for a variety of reasons. First, as the century progressed, the U.S. consumer’s appetite for goods and services became nearly insatiable. Beginning with Henry Ford and the mass production of the automobile to William Levit’s post- World War II creation of reasonably priced homes for returning veterans, Americans everywhere desired the material goods that would contribute to making their lives better.

Content

1. Introduction to Six Sigma
2. The Strategy of Six Sigma: Eight Steps to Strategic Improvement
3. Profits = Customer + Process + Employee
4. Project Start-Up: Tactical Six Sigma
5. Measuring Project Sigma: How Close Are You to Perfection?
6. Data and Process Analysis: The Keys to the Project
7. Root Cause Analysis: Never Stop Asking “Why”
8. Selecting Solutions That Drive Sigma Performance
9. Holding the Gains: Making Sure Your Solutions Stick
10. How Six Sigma Initiatives Fail and How to Avoid Mistakes

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